Refund policy

Banger & Bite Frozen Product Return & Refund Policy

Because our sausages are perishable food items, we cannot accept returns on any frozen products. This policy ensures the safety and quality of our food for all customers.

We proudly stand behind the quality of our sausages. If your order arrives damaged, incorrect, or thawed, please contact us within 48 hours of delivery at [your email] with photos of the issue. We will gladly offer a replacement or refund when appropriate.

We cannot issue refunds for:

• Orders that were delivered but left outside too long

• Incorrect shipping addresses provided by the customer

• Missed deliveries or failure to pick up the package

• Changes of mind after purchase

Our goal is to make sure you always receive the high‑quality sausages we’re known for. If something isn’t right, we’ll make it right.